Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in Texas. This hybrid position offers an opportunity to work both remotely and onsite, following a comprehensive in-office training period. The role is designed for individuals who are passionate about delivering exceptional customer service and are willing to adapt to dynamic situations.

Responsibilities

• Answer incoming customer service calls and provide comprehensive solutions to issues or concerns.
• Coordinate with other departments to resolve customer issues effectively.
• Follow up with customers in writing when necessary to ensure satisfaction.
• Maintain detailed notes on customer accounts, including resolutions and status updates.
• Flag accounts appropriately to prevent collections and service interruptions.
• Process payments over the phone and issue reconnect orders as needed.
• Respond to customer emails in company support boxes, providing necessary information and access.
• Return messages from the external call center to complete resolutions.
• Apply adjustments to customer accounts based on business rules.

Qualifications

• High School degree or equivalent certification required.
• 2-4 years of experience in a customer service role.
• Willingness to work on a rotating schedule.
• Openness to work and travel during emergencies and natural disasters to maintain service operations.

Work Hours

Training: In-person, Monday to Friday, 8:00 AM - 5:00 PM

Call Center Hours: Monday to Friday, 7:00 AM - 7:00 PM

Salary

$16 - $18 per hour (depending on experience)

Additional Details

This is a 6-month+ position with a requirement for a background check and drug screen.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.